Article Title: “Canadian Woman Receives Compensation Following Resort Incident in Mexico”

Written by our editorial staff and published by The Canadian Press on January 24, 2025.

A woman from Saskatchewan, Canada, has reportedly received compensation after she publicly disclosed her unpleasant experience at a Mexican resort, where she alleged that the resort staff tried to coerce her into signing a non-disclosure agreement (NDA) to receive medical assistance.

Allison Field recalled her family’s holiday in December turning into a dreadful ordeal when she, along with her husband and son, fell ill during their stay at the Royalton Splash Riviera Cancun. She claims that she was being forced to sign an NDA by a resort manager while she was preparing for a hospital visit for suspected food poisoning treatment.

According to Field, Sunwing Vacations, the company through which the family booked their all-inclusive holiday, has now reached a settlement with the resort. She stated that more than half of the total amount paid for the vacation has been refunded.

While Field acknowledged the refunded money, she expressed greater satisfaction in seeing the company held accountable for its actions. She also appreciated the deployment of inspectors to the resort to ensure such incidents do not recur in the future.

The management of Royalton Splash Riviera Cancun has not yet provided any comments or responses to these allegations.

Field expressed her relief over the discontinuation of the resort’s alleged pressure on other guests to sign NDAs. She stated, “There were a few people where they were actively still trying to get them to sign NDAs, and now they’ve stopped … so I feel like that part of the goal was achieved, and that was more what I was interested in.”

This report emphasizes the importance of transparency and accountability in the hospitality industry, particularly for those planning to invest in such ventures.

The Canadian Press holds the copyright to this article, which was published in 2025.