Starting this Friday, residents of Hong Kong can use self-service kiosks to apply for identity cards and passports, with a reduced collection time of five days. Applicants will also have the opportunity to take up to six photographs for the best selection.
This advancement in automation was made feasible after a change in legislation in October. The amendment allows qualifying applicants to process their documents at the kiosks without the need for an in-person interview with an immigration officer, which was a prerequisite earlier.
The Immigration Department clarified that each applicant using the kiosks for an ID card application will have six attempts to take their pictures. If all attempts fail, registration officers are available to assist. In comparison, individuals who apply for a card through the staffed counters typically have the option to choose from one of two photos taken.
Angelina Chow Pui-yuk, the Assistant Principal Immigration Officer, announced on Thursday that 54 self-service kiosks at the new Tseung Kwan O headquarters will be upgraded and put to use from Friday. Out of these, 44 kiosks are designated for submissions and the remaining 10 for collections.
“The kiosks can now handle applications for identity cards and passports concurrently. The newly installed kiosks will assist the department to process around 900 applications per day, and the processing time will decrease from seven to five days,” said Chow.
The kiosks can also be utilized by adults reaching the age of 18 for a replacement identity card. Furthermore, those who have verified their eligibility for a permanent ID card can use them for replacement. Individuals holding a valid old form of smart ID card can also use the kiosks for a new smart ID card replacement.
This tech-savvy approach to identification card and passport application not only streamlines the process but also makes it more convenient for residents. The reduced waiting time will also be beneficial for those looking to make travel plans. For investors or those interested in the tech, it’s an example of how innovation is being used to improve governmental processes in Hong Kong.
